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Home Warranties

The Membership Revolution

Appliances break – and it always seems to happen at the most inconvenient time.

That’s why you need Matrix’s Home Protection Plan, which offers an incredibly simple, streamlined service. When something under warranty breaks down, you only need to pick up the phone. Our friendly claim staff will help you schedule the repair you need so your appliance or home system will be back up and running as soon as possible.

Matrix’s Home Protection Plan is the best on the market: it covers seventeen appliances and four major home systems of your choice, with the option of adding nearly twenty other appliances and systems to your plan.
As a bonus, every membership plan includes our Matrix Personal Assistant! You can contact your personal assistant—a real person, not a computer—through a call, through our user-friendly app, or via email. This service can help you with any number of tasks, like booking a reservation, getting directions, making travel arrangements, or checking the weather around the world. Your Matrix membership gives you unlimited access to it at any hour, every day of the year.

The Matrix Home Protection Membership Plan is the home warranty you’ve always needed: it gives you the coverage you want for as long as you want, and at a price you can easily afford!

For the most accurate and up to date description of coverage, please view the actual contract here: Matrix Protection Consumer Electronics Plan Contract.

The Following Items Are Covered Systems and Components:

CLOTHES WASHER
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Plastic mini-tubs; soap dispensers; filter screens; knobs and dials; damage to clothing; door seals; containers; stooped up channels; obstructed lines; obstructed pipes and/or obstructed venting; and flush guides.

CLOTHES DRYER
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Venting; lint screens; knobs and dials, damage to clothing; door seals; containers; stooped up channels; obstructed lines; obstructed pipes and/or obstructed venting; and flush guides.

RANGE/OVEN/COOKTOP/STOVE (Gas or Electric; Built-in, or Free Standing)
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Clocks (unless they affect the cooking function of the oven); meat probe assemblies; rotisseries; racks; handles; knobs; sensi-heat burners will only be replaced with standard burners; door seals; burner bowls and covers; lighting and handles; glass; portable
range/oven/cooktop/stove; range hoods; nonessential issues or variance from the norm; and frying pans.

DISHWASHER (Built-in)
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Doors; door cables; door glass; door seals; drip pans; flush guides; latches; filters and screens; water supply lines; interior lining; knobs and handles; lock and key assemblies; racks; rollers, secondary units; structural components; trays; tubs; and conditions of water flow restriction due to scale, minerals and other deposits.

MICROWAVE OVEN (Built-in)
INCLUDED: All components and parts important to the functionality of the product. Coverage is limited to one (1) microwave.
EXCLUDED: Interior linings; door glass; clocks; shelves; meat probe assemblies; rotisseries; door seals; lighting and handles; glass; portable, combo or countertop microwaves; restorative issues or variations from the norm; and components identifying with establishment or mounting.

KITCHEN FAN/EXHAUST HOOD
INCLUDED: Motors; switches, controls, bearings; and blades.
EXCLUDED: Whole house fans; belts; shutters; filters, and lighting.

GARBAGE DISPOSAL
INCLUDED: All components and parts important to the functionality of the product, including entire unit.
EXCLUDED: Problems and/or jams caused by bones and foreign objects other than food; customary junk transfer disappointments such as sticking and resetting; spines; rings; and components identifying with establishment or mounting.

INSTANT HOT WATER DISPENSER
INCLUDED: All components and parts important to the functionality of the product.

KITCHEN REFRIGERATOR w/Ice Maker
INCLUDED: One (1) refrigerator situated inside of the kitchen of the covered home. All components and parts important to the functionality of the product, including integral freezer unit.
EXCLUDED: Racks; shelves; ice crushers; water and ice dispensers and their respective equipment; water lines and valve to ice maker; mini fridges; wine coolers; sealed framework; interior thermal shells; freezers which are not an integral part of the refrigerator; food spoilage; door seals; lighting and handles; units moved out of the kitchen; refrigerant; refrigerant leaks; damage brought about by refrigerant leaks; and audio/visual components and internet connection equipment.

TRASH COMPACTOR (Built-in)
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Lock and key assemblies; removable buckets; door seals; and portable trash compactors.

STAND-ALONE FREEZER
INCLUDED: All parts and components important to functionality of the product that affect operation of the unit.
EXCLUDED: Ice makers, crushers, dispensers and related equipment; internal shell; racks; shelves; glass displays; lights; knobs and caps; dials; doors; door seals and gaskets; door hinges; door handles; glass; condensation pans; clogged drains and clogged lines; grates; food spoilage; leveling feet; Freon; disposal and recapture of Freon.

ATTIC FAN
INCLUDED: All components and parts important to the functionality of the product.

CEILING FANS AND BATHROOM EXHAUST FANS
INCLUDED: Motors; switches, controls, bearings; and blades.
EXCLUDED: Whole house fans; belts; shutters; filters, and lighting.

DOOR BELLS
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Door bells associated with Intercom Systems. Battery operated door bells.

GARAGE DOOR OPENER
INCLUDED: All components and parts of the garage door opener important to the functionality of the product, such as motors, chains, belts, gears, pulleys, sheave forks, axle bolts, and switches.
EXCLUDED: Garage doors; hinges and springs; Infra-red sensors; chains; tracks; rollers; adjustments; brackets; glass paneling; knobs; buttons; wall switches; lock cables; rails; drums; light bulbs; light coverings; mounting equipment and components; alarm system components; and remote receiving/transmitting devices.

CENTRAL AIR CONDITIONING SYSTEM (not exceeding 5 ton capacity and designed for residential use)
INCLUDED: Mechanical parts and components of one (1) centrally ducted air conditioning system; heat pump system, evaporative (swamp) cooler unit, as follows: accessible ductwork from the air conditioning unit to the point of attachment at registers/grills; air handler; blower fan motors; capacitors; compressor; condenser; condenser fan motor; condenser coil; evaporator coil; fan blades; refrigerant gas lines interior to the unit; internal system controls; internal wiring; motor (excludes dampers); primary condensate drain pan; refrigerant (excludes reclamation); refrigerant filter dryer; refrigerant piping excluding inter-connecting line sets and geo-thermal piping); relays; reversing valves; switches and controls; and thermostats (electronic set back units will be replaced only with standard units).
EXCLUDED: Primary/secondary condensate, pumps, and lines; asbestos insulated ductwork or piping; concrete encased or inaccessible ductwork; dampers; filters (including electronic/electrostatic and de-ionizing filter systems); fossil fuel control systems and other energy management systems and controls; geothermal piping; heat recovery unit; humidifiers; interconnecting refrigerant lines (external of the Covered System); panels and/or cabinetry; registers and grills; recapture/reclaim of refrigerant; refrigerant leaks or damage caused by refrigerant leaks; structural components; water pumps, valves and lines (external of the condenser unit); condenser casings; pads; vents; flues; clogged lines; condensation leaks; mismatched systems; damaged ducts; wall units (except as noted above); zone systems or portable air conditioning units; jacks; window units, and water cooling towers. Gas or propane systems, including ammonia systems, and chilled water systems are not covered.

CENTRAL HEATING SYSTEM (not exceeding 5 ton capacity and designed for residential use)
INCLUDED: Central heating is defined as the main heat source of the dwelling to include heat pump. Mechanical parts and components of one (1) system, either hot water and steam heating system or centrally ducted forced air/gas/electric heating system or electric baseboard units, if providing the primary source of heat in the dwelling, as follows: accessible ductwork from covered heating unit to point of attachment to register/grill; blower fan motors; burners; controls, fan blades; heat/cool thermostats (electronic set back units will be replaced only with standard units); heat exchangers; heating elements; igniter and pilot assemblies; internal system controls, wiring, and relays; motors (excludes dampers); and switches. Electric baseboard units are covered if they are the primary source of heating for the property.
EXCLUDED: Chimneys, flues, and liners; cleaning and re-lighting of burners; concrete encased or inaccessible ductwork; concrete encased stem or radiant heating coils or lines; conditions of water flow restriction due to scale, minerals and other deposits; fossil fuel control systems or other energy management systems and controls; dampers; asbestos insulated ductwork or piping; electric baseboard heat unless primary heating system in home; filters (including electronic/electrostatic and de-ionizing filter systems); fireplaces and their respective components and gas lines; free-standing or portable heating units; fuel storage tanks, lines, and filters; gas log systems, including gas feed lines; humidifiers; inaccessible water/steam lines leading to or from system; individual space heaters; maintenance and cleaning; panels and/or cabinetry; pressure regulators; radiant heating systems built into walls, floors or ceilings; registers and grills; secondary units; solar heating devices and components; zone systems or divider units; warmth lights; heating systems incorporated with dividers, roofs or floors; air cleaners; obstructed lines; pipes; heat exchanger; damper engines; timekeepers and clocks; curls;
pipe perplexes; channeling; geothermal heating/cooling units; fire boxes; valves; water funneling; and structural components.

DUCTWORK
INCLUDED: All ductwork when repair or replacement of the heating and air conditioning unit is required.
EXCLUDED: Registers, grills, dampers, insulation and concrete encased ductwork; panels; regulators; crushed ductwork; diffusers; flue ducts; ductwork insulated by asbestos; and boxes. If access is required to normally inaccessible ductwork the servicer will only restore opening to a “rough finish” condition.

HOT WATER HEATER
INCLUDED: Mechanical parts and components of one (1) water heater, including circulatory pumps and domestic hot water coils attached to boilers, but excluding solar and heat recovery units. Mechanical failure resulting from sediment buildup.
EXCLUDED: Auxiliary and secondary holding/storage tanks; base pans; color or purity of water; flues; vent pipes/lines; insulation and insulation blankets; heat recovery units; any noise without a related mechanical failure; point of service and/or hot water dispensers; racks, straps; timers; depleted funneling; weight diminishing valves; leaks; and solar heaters, including all parts and components.

WHIRLPOOL BATHTUB
INCLUDED: Heaters, pumps, motors, gaskets, relays, impellers, timers, interior plumbing lines leading to and from the whirlpool bathtub.
EXCLUDED: Any plumbing lines encased in concert.

ELECTRICAL SYSTEM
INCLUDED: Standard mechanical parts or components located within the perimeter of the outer load bearing walls consisting of the following: ceiling fan motors and their controls (excluding transmitters and remotes); 2 garage door openers; interior standard light switches, outlets, junction boxes, ground fault interruptions, main breaker or fuse panel/box receptacles and general line voltage wiring.
EXCLUDED: Batteries; direct current (DC) wiring and systems; exterior wiring and components (except main panels mounted to exterior wall); any wiring or components servicing a detached structure; fire, smoke or carbon monoxide alarm and/or detection systems and batteries; doorbells; intercom equipment; garage door assemblies including door panels, tracks, rollers, hinges, cables and springs; intercom or speaker systems; lighting fixtures, load control devices; low voltage systems including wiring and relays; sending units, service entrance cables; telephone systems; timers; touch pad assemblies; transmitters and remotes; utility meter base pans; and wall fans. Failures and conditions caused by inadequate wiring capacity, circuit overload and power failure/shortage or surge, are not covered.

PLUMBING SYSTEM
INCLUDED: Breaks and leaks on exposed water, gas, and drain lines within the perimeter of the main dwelling. Authorized Repair Technician will clear all drain and waste line stoppages which can be cleared with 100 feet of sewer cable, EXCEPT the recurrence of stoppage within 15 days of a previous stoppage. Mechanical parts and components of the following: garbage disposal; interior hose bibs; shower and tub valves; toilet tanks, bowls, and toilet mechanisms within the toilet tank; a sump pump assembly located within the home and hard pipe installed.
EXCLUDED: Assembly parts within the water closet tank, toilet wax ring seal, plumbing fixtures, faucets, sewer ejector pumps, holding tanks, caulking, grouting, shower base pans, enclosures, tub, shower and diverter valves, pop-up drain parts and components, toilet tanks, toilet bowls, toilet lids or toilet seats. Also water restrictions cause by inadequate supply or improper design, rust or other deposits within the pipes, septic tanks, collapse of piping or damage caused by freeze or root damage. We will provide access to plumbing systems through unobstructed walls, ceilings or floors only, and will return the access point to a rough finish.

Optional Coverages:

IN GROUND POOL AND/OR SPA EQUIPMENT
INCLUDED: Filters; heaters; pumps; motors; gaskets; relays; impellers; timers; backflush valve and above ground plumbing lines leading to and from the pool or spa.
EXCLUDED: Cleaning Covered System/Component; pool sweeps; concrete encased or underground plumbing; electrical lines and lights; structural defects; code violations; solar water heaters; liners; portable pools, spas or hot tubs; jets; control switches; computerized control boards; ornamental fountains, waterfalls; pool covers; fill line and fill valve; fuel storage tanks; heat pumps; plumbing; above ground pool or spa; or freeze damage.

ADDITIONAL CENTRAL HEATING SYSTEM
INCLUDED: Optional coverage includes the same parts and components of one (1) additional central heating system as the primary unit described in the Covered Systems and Components section under “Central Heating System.”
EXCLUDED: All exclusions found in the Covered Systems and Components section for the primary central heating system.

ADDITIONAL CENTRAL AIR CONDITIONING SYSTEM
INCLUDED: Optional coverage includes the same parts and components of one (1) additional central air conditioning system with a capacity of 5 tons or less as the primary unit described in the Covered Systems and Components section under “Central Air Conditioning System.”
EXCLUDED: All exclusions found in the Covered Systems and Components section for the primary central air conditioning system.

WHOLE HOME WATER SOFTENER
INCLUDED: All components and parts.
EXCLUDED: Leased or rented units.

CENTRAL VACUUM
INCLUDED: All mechanical system components and parts important to the functionality of the product.
EXCLUDED: Ductwork; blockages; nozzles; hoses; and accessories.

SEPTIC SYSTEM
INCLUDED: Sewage ejector pump; jet pump; aerobic pump; septic tank and line from house.
EXCLUDED: Leach lines; field lines; tile fields and leach beds; insufficient capacity; pump out; and cleaning.

WELL PUMP
INCLUDED: All components and parts of well pump utilized for main dwelling only.
EXCLUDED: Well casings; pressure tanks; pressure switches; hoisting or removal; piping or electrical lines leading to or connecting pressure tank and main dwelling; holding or storage tanks; and redrilling of wells.

WHOLE HOUSE HUMIDIFIER
INCLUDED: All components and parts.
EXCLUDED: Filters or other consumable parts.

WINE REFRIGERATOR
INCLUDED: All components and parts.
EXCLUDED: Racks; shelves; mini fridges ; interior thermal shells; food spoilage; door seals; lighting and handles; units moved out of the kitchen; and audio/visual components and internet connection equipment.

FREE STANDING ICEMAKER
INCLUDED: All components and parts, including integral freezer unit.
EXCLUDED: Racks; shelves; ice crushers; water and ice dispensers and their respective equipment; water lines and valve to ice maker ; interior thermal shells; door seals; lighting and handles; units moved out of the kitchen; and audio/visual components and internet connection equipment.

PC/LAPTOP
You must register the product with serial number to be covered under this plan. Coverage beings 31 days after you have registered your Covered Product. This plan provides on-site service in areas where such service is commercially available. In areas where on-site service is not available, You will be directed to drop off the PC/Laptop at an authorized service center or to ship the PC/Laptop at your expense to a designated depot for repair.
INCLUDED: One desktop or one laptop computer; a modem or router built into the computer; mouse; keyboard; speakers
EXCLUDED: Computers not registered with Us; Apple or Macintosh computers or any product not equipped or not currently supported by a Windows Operating System version such as Windows Vista or newer and with a processor that is a Pentium 4 or newer, or its equivalent; inaccessible products or parts; computer peripherals except for those expressed in “INCLUDED,” adjunct devices or any device that is not built into your computer’s housing, such as monitors, printers, scanners, remotes, LCD screens on laptops, PCMCIA cards and accessories, DSL modems, and wireless routers. Should repair parts become unavailable, the Administrator/Obligor shall be excused from performance hereunder.

TELEVISION
You must register the product with serial number to be covered under this plan. Coverage beings 31 days after you have registered your Covered Product. This plan provides on-site service in areas where such service is commercially available. In areas where on-site service is not available, You will be directed to drop off the television at an authorized service center or to ship the television at your expense to a designated depot for repair.
INCLUDED: One flat panel television set and components built into the television
EXCLUDED: Any component or accessory outside the television; televisions not registered with Us; televisions more than five (5) years old at the time of registration; peripherals, adjunct devices or any devices not built into your television’s housing such as DVDs, DVRs, VHSs, game consoles, and cameras; dismounting of failed product, transporting the product to the ASC and remounting the repaired or replace product;

ALARM SYSTEM
INCLUDED: All components and parts
EXCLUDED: Any wiring or parts located outside the main confines of the foundation of the home or not easily accessible; video cameras; video monitors; sprinkler alarms and systems; fire alarms and systems; alarm systems more than five (5) years old at the time of registration. Should repair parts become unavailable, the Administrator/Obligor shall be excused from performance hereunder.

Limited Roof Leak
INCLUDED: Roof leak repairs over active area of single family homes only
EXCLUDED: Areas such as patios, porches, decks; metal roofs; foam roofs; shingles; camwood shakes; cracked and/or missing material; tiles; tar and gravel; flat or built-up roofs; structural leaks; asphalt; gutters; downspouts; skylights; flashing; patio covers; solar components; attic vents; rook jacks; satellite components; antennas; and chimney components.

Plumbing and Lighting Fixtures
INCLUDED: Plumbing fixates; faucet filters; shower heads; shower arms; electrical switches; smoke detector; florescent fixtures; outlets; dials; and knobs.
EXCLUDED: Any product not listed in “Included.”

Second Refrigerator
INCLUDED: All components and parts important to the functionality of the product.
EXCLUDED: Ice makers; ice crushers; beverage dispensers; freezer parts and components which are not essential to the refrigerator unit as a whole; and refrigerant damage caused by refrigerant leak.

Sump Pump
INCLUDED: All components of sump pump for ground water, provided the pump is within foundation of the covered home.
EXCLUDED: Portable pumps and sewer ejector pumps

Lawn Sprinkler System
INCLUDED: All mechanical components that affect operation.